CubeSmart Self Storage - Holland Road

Ali Baba

I had an excellent experience at CubeSmart thanks to Amber’s outstanding management and customer service. From the moment I walked in, she was professional, welcoming, and extremely knowledgeable. She took the time to clearly explain all my options, helped me choose the right unit size, and made the entire process quick and stress-free. The facility is clean, well-organized, and secure, and it’s obvious she takes pride in keeping everything running smoothly. Any questions I had were answered thoroughly, and she went above and beyond to make sure I felt confident and taken care of. It’s rare to find this level of customer service these days. If you’re looking for storage and want a hassle-free experience, I highly recommend this location — ask for Amber. She’s the reason this place deserves 5 stars. -Travis

Boneshakers Social Club

⭐⭐⭐⭐⭐ Absolutely Outstanding Experience We cannot say enough great things about CubeSmart on Holland Road in Virginia Beach. As a nonprofit organization, reliability, clarity, and ease of partnership matter tremendously—and this location delivers on all fronts. From day one, everything has been smooth, organized, and stress-free. The facility is clean, secure, and well-maintained, and accessing our unit has always been simple and straightforward. What truly sets this CubeSmart apart, though, is Amber Williams-Austin. Amber is absolutely exceptional. She is professional, responsive, and genuinely cares about the people she works with. She goes above and beyond to make sure everything is handled efficiently and correctly, and she makes the entire process feel effortless. Working with her feels less like dealing with a storage facility and more like working with a trusted partner. If you’re looking for a storage solution backed by outstanding service that truly understands how to support organizations like ours, this CubeSmart location is second to none. Amber is a rock star, and this facility is a shining example of how customer service should be done. Highly, highly recommended.

SOV ILL Charles Terry

Amber, the General Manager at CubeSmart Storage, is absolutely amazing. From the moment I walked in, her professionalism, knowledge, and positive attitude stood out. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. Amber truly goes above and beyond to make sure customers feel valued and taken care of. You can tell she takes pride in her work and runs the facility with excellence. If you’re looking for great customer service and a well-managed storage facility, Amber and CubeSmart are the way to go. Highly recommend!

Love Goddess

I want to publicly recognize Amber, the manager at the CubeSmart on Holland Road, because her leadership, compassion, and consistency over the years deserve to be acknowledged. My experience with Amber began at the start of the pandemic, during a storm, when everything already felt uncertain. That first interaction was quick, clear, and reassuring — and it set the tone for everything that followed. At the time, I placed items in an outdoor unit, but as circumstances changed, Amber helped me transition into an indoor, climate-controlled unit to properly protect my belongings. Later, after experiencing a death in my family, I suddenly found myself responsible for storing many of my loved one’s possessions. Once again, Amber stepped in — ensuring I had the right size unit, at a price that was affordable, and that everything important to me was protected. More than that, she showed genuine compassion during a very painful time. She didn’t rush me. She didn’t treat it like a transaction. She showed humanity. What makes this even more meaningful is the long-term context. I am the caregiver of a medically fragile adult child who has been in and out of the hospital over the years. During some of the most overwhelming seasons of my life, Amber has consistently helped me stay organized, grounded, and supported. Not once — but repeatedly, over time. Always with professionalism. Always with kindness. Always without making me feel like a burden. Everything another customer has said about Amber is true — her calm demeanor, decisiveness, proactive communication, and ability to lead under pressure. But beyond that, this is simply who she is. Her care is consistent. Her character is real. Her leadership is steady, even when life is not. Amber goes far beyond what is required of her role. She leads with integrity, empathy, and competence — and that combination is rare. During some of the hardest moments of my life, she truly was a Godsend. CubeSmart should be incredibly proud to have her. Managers like Amber are not easily replaced — and never forgotten. Thank you, Amber, for always going above and beyond.

David McMillan

I have been with this place for a while, even before it became CubeSmart. This place has been great! A lot of it is because of Amber. Since I have been storing my things here she has been fantastic. She helps with any issue I have and makes herself available when needed. I wish I could come by 5 people daily just like her lol. When it switched over I thought we lost her, but I came by today and she was still there. I hope they always have people like her working there. People like that are always good for business period!