Public Storage - Sterling - 45941 Old Ox Road

Maz 94

I recently rented two storage units at this location—one indoor and one outdoor—and had an excellent experience from start to finish. Brittney and Drew truly went above and beyond to make sure I found exactly what I needed. They were professional, proactive, and paid attention to every detail, making the entire process smooth and stress-free. Their customer service really stood out, and I felt confident I was in good hands the whole time. I’ve already recommended this Public Storage location to my friends and family, and I would absolutely suggest it to anyone looking for reliable and hassle-free storage.

Austin harrison

Been here for a few months and its been fine. However today i stopped by and the elevator had a sign that it was not working. My unit is on the second floor so i went to take the stairs, not knowing that the stairwell completely locks you in on both doors. I thought no problem there is an emergency exit door to the outside here, i can go out and around. Nope. the emergency exit door that will let you leave the building in case of a fire is also completely locked shut (are there no safety regulations in place? There has to be some sort of code against this i would think). Anyway, now, being completely trapped i try to call the office for someone to let me out and they are unreachable. After several minutes of clicking through bots the phone finally starts ringing just to never be answered. Eventually someone must have heard me in there and let me out and told me to use the elevator on the backside of the building (which i didn’t even know was there). Put a sign on the broken elevator that says “use the back elevator” and make your emergency exit doors actually open so people don’t run to their death in case of a fire would be my two suggestions.

Adrienne Leo

Staff I’ve met in person are always nice. Though they’ve raised their prices by over 30 dollars in the last five years. I started out paying 35/month and now it’s 67/month for the same size space. So I’m working to empty out my space to save money. Also, a year ago I got a notification that my space will have to be relocated because they needed to do “reconstruction” in the area where my locker was at that time. So I went to my space to start moving my stuff to another locker, and saw that there were rodent droppings all over the place. Wild guess what the reconstruction was for. I took the items that weren’t soiled to another locker and left the items that were soiled there and let them know I didn’t want them anymore and I didn’t feel comfortable removing them myself. Thankfully nothing was of monetary value. They removed the items themselves without complaint, so at least that was something.

Arle Aguirre

Ram & Drew was very good Managers and very talented people. They both made my day easy.

Susana Perez

I just rented storage space on site and Micheal was extremely helpful and pleasant. Very patient and explained everything clearly. Facilities are clean. Highly recommended.