Public Storage - Coppell - 1601 E Belt Line Rd

Daniel Spalding

Great service from Kale at the Coppell Public Storage. He helped me transfer to a larger unit and made the entire process easy and stress-free. Kale communicated clearly, answered multiple questions I had, and was extremely helpful throughout. Excellent customer service all around.

Andrea Mata

After unsuccessfully finding any employee over the weekend despite coming during office hours, I set an appointment with the location manager at 5pm, no biggie. I leave work early, get here 15min early, and no one is here. No biggie, I wait, I call, no one answers, no one comes. 5pm…5:10..5:20…5:30… I call customer services, they can’t get in touch with them. I don’t think the location manager is here. When I set up the appointment the assistant said they “were on and off the property.” So idk if they ever show up 🤷‍♀️ 5:45pm and still no one.

BOB BHOJWANI

I am extremely disappointed with my experience at Public Storage in Dallas. On January 23rd and 24th, we had a severe snowstorm. Because of the weather, it was not safe to move my belongings on the 24th and 25th. I also work two jobs and return home at 9:30 PM every day, which made it even more difficult to reschedule immediately. My move-out date was January 31st. I respectfully asked the sales associate if I could have just one extra day, until February 1st, to complete my move due to the snowstorm. I was told that if I moved out on February 1st, I would be charged for the entire month. I asked to speak with the Manager or District Manager, hoping for some understanding. Unfortunately, I received the same response — no flexibility, and I would still be charged for a full month. I previously rented with Extra Space Storage in Weatherford, and they provided a five-day grace period even when the weather was clear and sunny. That experience showed consideration for customers. At this location, I felt that customer service was not a priority. There was no empathy or willingness to help during a difficult situation. The staff was not friendly or understanding. When a customer is facing bad weather and personal challenges, there should be some level of flexibility and basic courtesy. This experience has been very frustrating and disappointing. I hope management seriously reviews how they treat their customers in situations like this. “Because of this experience, I cannot recommend Public Storage to others.”

Carlos Menjivar

Came to my storage unit after being out of town. my furniture is DESTROYED. Rats EVERYWHERE. My wood furniture is all destroyed rat droppings all over my furniture I now have to replace everything. The stench of rat piss is all over my furniture. Not to mention the management team is NEVER in office. They are no help at all.

Fanta Suwaneh

Kale is an amazing property manager! She is very patient, helpful, and took the time to answer all of my questions. I truly appreciate her kindness and professionalism.