Extra Space Storage - 6180 - Kingston - Washington Ave

Patti Gibbons

The place was clean and met my expectations for a climate controlled space. , However, it was very upsetting to get a notice 2 months into my renting - that my rent would double. They give you a sale price online and then double your rent a few months into it. I asked about it when I signed up because somebody had warned me, and they told me at the office that they would take care of it and to come to them should that happen. (I had already paid for my first month which included a $50 service charge and a $20 lock fee ) However, I do not want to have to do this every time there is an increase as it feels like shady back room dealing. I ended up removing my items because I don’t want to keep dealing with this. No complaints about the facility itself although I was only there 2 months.

steve

Staff was excellent. They took time to explain of renting storage unit and closing your account. The unit was clean and building also. The hours they provided were excellent. I would definitely use them again and recommend. Thank you again to staff.

Shalimar Santiago

The management at this storage facility goes above and beyond! From the very first interaction, they were professional, welcoming, and extremely helpful. They took the time to explain all the options clearly, making sure I found the right unit for my needs without feeling rushed or pressured. What really stood out to me was how attentive and responsive they are—whether it’s answering questions, addressing concerns, or just checking in to make sure everything is going smoothly, you can tell they genuinely care about their customers. The property is always clean, well-maintained, and secure, which gives me complete peace of mind. Amanda cliento is one of the kindest people I have met at this location. I love that she represents the face of this store, she goes above and beyond. It’s rare these days to find management that combines friendliness with true professionalism, but this team does exactly that. I highly recommend this facility to anyone in need of storage—you’ll be well taken care of here!

Teresa Bellanca

I had a very good experience with getting my storage unit. There were 2 ladies there, Shirley and Amanda who were very kind and very helpful. It’s hard to find those 2 qualities in people today, so having two people like that was a blessing.

Kendra Brown

Customer service was amazing, would definitely recommend anyone to rent storage space !! 10 out of 10 recommend !!