Extra Space Storage - 0405 - Kingston - Sawkill Rd

Kyle P. Burke

BEWARE OF MASSIVE RATE INCREASES WITH LITTLE NOTICE. We first rented a 10x15 space, $155/month. After 3 mos, it jumped to $276/mo. I called and said they ‘gave notice.’ I received no email, it was a tiny postcard they sent in the mail with 6 pt font. 9 mos in, they just sent another notice, rate is increasing to $336/mo. I caught the card this time— I didn’t know you could even send something so small, it’s half the size of a postcard. Emptying it and moving to another storage space before it kicks in… SO ANNOYING.

Amelia C

WOw. Really great customer servcie. I cannot tell you how much I appreciate working with (I think John). Unfortunately, the space turned out to be too far afterall for our movers... one of the better customer service interactions I have had in a very long time. It goes a long way.

Wazz spazz

RENTER BEWARE. Bait and switch pricing alert! I'm really sad to write this, because the facility is quite nice. I would have written a 4 star review a few months ago. But the business practices of Extra Space are reprehensible. They doubled my rent after a few months, which is apparently something agreed to in the fine print. The new rate is subject to future raises, with whatever they can claim is the market rate (most likely using some AI bullshit). It's built into their business model and there have been class action suits against the company. From what I can tell, those suits have failed because of the nature of contact law in the US and the barely existent consumer protections. We really have no protection from being fleeced at every turn anymore. But we can still try to take our business elsewhere. RENTER BEWARE.

Kwame Deer

These guys are great. Service top notch and they beat every storage price in the area. Unbelievable amazing service.

Elena Krell

This review is for the overall corporation: you call once to inquire, politely decline to give a phone because you're still doing research on options, and they call and email you afterwards and leave a pushy voicemail to get you to sign up and email you even though you didn't ask for either. Proving that bro-y tech culture that treats you like prey doesn't work, I'm going with a locally-owned storage place with a human who is kind and respectful. I suggest you do too.