SmartStop Self Storage - Las Vegas - 9890 Pollock Dr

Vida Wallace

The manager Ksenia who is amazing. She was so helpful and assisted me with a low rate storage unit with first month free. Her personality is amazing. Don’t skip out on her if you’re looking for an amazing price and great customer service.

Nicole Farry

I had a great experience at this storage facility. Byron is who helped me and was very friendly, helpful, and made the whole process quick and easy. The units were clean, secure, and well-maintained. Prices were fair, and I appreciated how professional he was. I would definitely recommend this place to anyone looking for reliable storage.

Aliyah M forney

I was doing things last minute and smartshop helped me in less than an hour. Bryan R. Was amazing and we noticed that one of the units just wouldn’t fit my big couch and he was able to get me a unit without me having to do much. Got some mattress bags as well for way cheaper than anywhere else. Great experience and I’ve had terrible ones. I would recommend this place. Thank you Bryon

Ria Santos

I found SmartStop through Sparefoot while searching for storage units in Vegas, and this location ticked all the boxes. I’ve used storage units before, and I’m used to limited gate hours (usually cutting off at 6 PM), so I was surprised and impressed that this one allows access until 10 PM. That flexibility really worked with my schedule. What I was looking for was pretty specific: a ground-floor unit, air-cooled, and secure. SmartStop delivered. I called and scheduled a tour and met Ksenia, who was an absolute standout from the beginning. She was transparent about everything—explained the promo (first month free and four months half off), gave me a clear understanding of pricing long term, and even told me she lives on-site, which made me feel even more secure about choosing this facility. She showed me a few units and helped me pick the one best suited to my needs. It was clear she genuinely cared about getting me the best value. Moving day was intense. I was juggling a lot—my parents had just driven my moving truck in from LA, I was going back and forth with moving companies, and I was going through a breakup. In all the chaos, I accidentally left my phone on top of my car and drove off. I ended up using my dad’s phone to call the office, and Ksenia went out of her way to look for it. We didn’t find it, but I’ll never forget her effort. One of the moving companies I had been in contact with still showed up (thankfully!), and Ksenia helped coordinate with them and made everything run smoothly. That personal touch made such a huge difference. Since then, I’ve returned several times and it’s always quiet and hassle-free. However, I do want to mention a couple of minor issues: • One of my units is in the E building, and its cooling system has been out. Ksenia said the part is on order, but it’s been about a week and it’s still uncomfortably hot in there. • The light bulb in my unit is unreliable. Out of the five times I’ve visited, only once did the light actually turn on. It’s not a dealbreaker, but definitely inconvenient. • Push carts are only available until 30 minutes before the office closes (typically 6 PM), so keep that in mind if you’re doing any late-night moves. All that said, I still feel good about my decision. It’s a clean, secure facility with great pricing and excellent customer service. Ksenia is the reason I feel confident and taken care of here—she truly goes above and beyond and deserves recognition (and honestly, a raise!).

Tiffany Lane

This is by far the best location in the city. It's always clean and well maintained. They actually take pride in their property and it shows. Byron was an absolute pleasure to do business with! Highly Recommend the Pollock location