Public Storage - Warren - 24455 Schoenherr Road

cynthia halley

Devon, want to say thanks again for your superior services in helping my daughter and I getting into our storage unit. Driving in from Ohio without knowing what we would encounter to get into the unit, you answered all our questions and directed us to the best possible solutions. Nice to know that top customer service is still out there.

DaMarcus James

I had an excellent experience at this storage facility! The customer service truly stood out—friendly, professional, and genuinely helpful from start to finish. Devin took the time to answer all my questions, made the process quick and stress-free, and ensured I found the right unit for my needs which I originally picked the wrong size trying to do it online by myself. Thanks Devin!

shirley scott

Devin provided excellent customer service. He showed the unit prior to renting it. He went into detail, and addressed all of my concerns. I would definitely refer him to anyone in need of a storage unit.

Rc_ Kiroku

your employee Devin was very professional and he made me and my mother laugh. He knows how to speak and he is very kind and helpful. He is definitely a very good employee. And after reading the review I want to say no Devin did not tell me to leave a good review, just told me don't forget to review the COMPANY. Never said it had to be good or bad.

megan Barrick

Devin was begging for my review since the day I got my unit so here’s my review! Listen close Devin, you are a nice guy probably someone I would get along with outside of work. However, here’s a little tip about working for a company. You are the face of the company so saying it’s not you is just annoying being on the other side because the conflict I was having could’ve been a very easy fix for you and me if for 1 you were good at your job for 2 if you cared more about your customers more than your reviews on google lol I did what you could of done to get a good review I called the company and made sure they didn’t jump my rent up and my bill actually went down 3$ just from a phone call something you should have done. Calling me entitled is not professional and you should probably take this as a lesson of how not to treat a loyal customer luckily for you I didn’t Feed into that unnecessary comment which I’m still confused on why you even called me entitled yes I will always be entitled to my money I’m the one working for it and your company who YOU WORK FOR was trying to take advantage hence the reason my rent is continuing the same because I didn’t let them take advantage of me. Hope this helps you in the future on putting your customers first and not your reviews! For those reading how awesome Devin is - most not all but most put that due to Devin telling them to do it To review this company they charge a full months rent when you first get the unit don’t matter if it’s the last day of the month the bill is due on the 1st of every month no matter! So if you get your unit on the 24th like I did and you paid 190$ like I did your next bill is due on the first which is something Devin didn’t inform us on. We were told we get the 2nd month free for a special because by the time we got the unit it was already about to be the first and they get to bill you for that couple days definitely shady on their part. I thought the 190$ covered us until the end of December since we got the unit the end of October but no it only covered until December 1st Deven didn’t specify that to us while signing up with him he just juiced up the 2nd month free. Don’t let there specials deal you in they are definitely getting their moneys worth. They are pricey as it is and then they will try to jump your rent after a couple months don’t let them call the company and fix it your self since devin claims to work there but literally can’t call the company he works for to try to fix or adjust any issues a customer has. I’ve never heard of a that there is literally no reason he couldn’t call to try to fix it I’m still so confused on why that wasn’t an option! I did call customer service, she was very nice and happily helped me with my issues even pulled out a 1 time special for me out of no where lol but I’ll take it because they weren’t getting the money they were asking for no matter what so with that and the lady being nice to me is why I’m keeping my unit! All Devin had to do was try and he didn’t. One phone call for Devin to get a good review but he didn’t! So here’s my review Devin, hope next time you will put the customer first and actually do your job your the face of the company please read the description of you job title and do your part! Ps. I have pictures of my unit if anything come up missing I will press charges! Also, I would of never came on here to do a review if you weren’t so adamant about your reviews on google this is only my second review I’ve ever made lol