Public Storage - Saline - 1400 E Michigan Ave

M Soltis

WARNING! Be very cautious with Public Storage’s pricing practices. I was lured in with a promotional rate around $40/month for a 10x10 unit. After just three months, my rent was increased to $81/month. What’s especially frustrating is that while I’m being charged $81, the same size unit at this location is currently advertised for about $41/month as a promo and $52/month as the regular (non-promo) rate. That means I’m paying roughly 56% more than their own advertised regular price for the exact same unit. I contacted customer support and was told this is company policy and that my rate could not be adjusted, despite being a customer in good standing. This appears to be a business model that raises rates on existing customers while offering much lower prices to new ones, relying on the inconvenience of moving to keep people from leaving. In addition, the loading bay doors were broken or not functioning properly almost every time I visited my unit, which made access inconvenient and added to the overall frustration. The facility itself is otherwise acceptable, but the pricing strategy and repeated maintenance issues are not transparent or customer-friendly. I would strongly recommend comparing other storage options before renting here.

Jennifer Joseph

I had to transfer from another Public Storage location to this one. Savannah, the property manager, was so amazing and walked me through the process and made sure the unit worked for my family. She is friendly, knowledgeable and so helpful. We are so happy to have a new unit here

Connie

We have had various storage units here for the last couple of years, and have always had great service! A couple weeks ago I called after office hours with a question and someone called me back within the hour. The units are good size and they have a lot of options. I like that it is climatized, and the prices are way better than at other climatized facilities. Definitely recommend!

Bella Navegaciones LLC

Update! 03/05/2026 THE BAY DOORS ARE FIXED! Savannah made it happen! Thank you! Update 2/15/2026 Bays doors are still not fixed. Don't count on easy access if you rent here for this feature. Was lied to only to get the rent paid on the unit. Public Storage is useless at this point. Good employees but bad property maintenance. Been over 4 months without working doors but they renovated the other side and installed fences and gates. Make it make sense. Update 2/8/26...Bay doors still are not fixed, was told by Savannah when asking for payment that they were being worked on...apparently they pay contractors to look at the problem without fixing it....being such a big company you would think they would be more efficient in fixing main components of their building. Downgraded to 1 star as the bay doors are still not fixed...the gate works now but why couldnt they fix the bay doors while activating the gate. I was told I would get a call last week after escalation directly with Public Storage rep. online and did not. I recieved credit on my bill but was not contacted. If this is not fixed by the 31st of January 2026 we will look for something more convenient even it costs more. Savannah was amazing! We needed to transfer units and she helped us quickly and professionally. We appreciate employees with great customer service!

Jennifer Peters

Excellent customer service. When I was unsure how to get into the facility after all the construction, Savannah went above and beyond to assist me. Everyone we've spoken to here is so helpful and we've never had an issue with the cleanliness, security, or temperature.