Public Storage - Lombard - 880 E Roosevelt Rd

AMAN RASHEED

I would like to sincerely thank Miss Barb for her excellent help and support. She carefully went through all the paperwork with great attention to detail, clearly explained the policies, and made the entire process quick and easy for us. We truly appreciate her professionalism, patience, and dedication. She is a great manager and a wonderful employee with Public Storage. Her outstanding customer service made our experience very pleasant. Thank you again, Miss Barb, for your kindness and support.

Auto Executive

Let me share my Public Storage learning experience. Like many people, I downsized from a house to a condo and needed a small storage unit for a few extra items. After comparing several options, Public Storage seemed to have the best deal — about $40 per month. I visited the location, spoke with the manager, and signed up. The “contract process” was simple. You’re handed a digital signing pad with a dotted line, and the person behind the desk says something along the lines of “Just sign here and you’re all set.” Most people trust the employee sitting across from them and move on with their day. Few people stand there reading a 10-page contract with fine print while others are waiting behind them. So you sign, move your belongings into the unit, and think the problem is solved. A couple of months later the rent increases. Then it increases again. Eventually the $40 unit becomes $101 per month. Naturally, I called to ask about it. The explanation was simple: “It’s in the contract. We can raise the rent whenever we want.” Technically true. But what makes the system interesting is that by the time the increases start, your belongings are already inside the unit. Moving everything again means renting a truck, taking time off work, and starting the process all over again somewhere else. Most working people simply don’t have time for that. So many customers stay. At one point a corporate representative even called after seeing my review online and said they would credit the difference. Unfortunately, that credit never appeared. After several conversations and billing confusion, I realized something important about the storage industry: The introductory price is not the real price. It’s just the beginning. If you’re considering Public Storage, just understand the system before you move your belongings in. It may save you some surprises later.

b b

This place is great!! Barb was sooo helpful and nice. She showed me the unit I was going to rent went over everything and said if I have any questions feel free to ask her. It was an easy experience. The facility was very clean! Definitely recommend this place!!

Samantha Hopkins

Since this property has started being handled by Barb my experience here has been way better and the building way cleaner. She works hard and you can tell she truly cares about her customers. I recommend all my friends and family to this location specifically!

Mariam Murphy

My family has been using Public Storage for a few years and we have been incredibly happy with our experience! Barb is so kind, helpful, is always available to answer questions. She goes above and beyond to help and she is a true example of positive customer service! Highly recommend!