Public Storage - Jacksonville - 3424 Southside Blvd

Shalini Camillus

I got an online offer of $18 for 5x5 unit (5x10 was around $33). I reserved it and went there. First month $1. I asked her to show me my exact unit. I was shown a 5x5 unit sample near the office by the sales person and she told me the actual will look the same. I paid $1 + admin $29=$30 but when I went to the actual unit in building 6, it was half size locker. I was waiting after I made a call. The online description didn't say it was a locker. If I reserved a locker why she showed me a 5x5 unit up to the ceiling. I had already unloaded half of my stuff from the vehicle. Later they transferred to a similar sized unit she showed me only after I kept calling. I felt like money scam and called police. The police wasn't happy that he had to respond to a minor injustice. When the police arrived they already solved problem. He told me to get a lawyer next time and that I can even get a free lawyer . I told the officer if this is not applicable to him then he didn't have to respond. Why would anyone has go through unnecessary stress?

Karen King

Went to empty my storage prior to new month being charged. Could not get the storage unit unlocked which was never an issue before. Informed them and they told me to come back and when I got back, the lock had been bent to be open and the door was forced opened. Still charged me for the new month after being told that they would wave the fee which got placed on my credit. Called customer service and no help either. On top of that, there was no lighting in the facility and I had to use a flashlight in the day.

Heather Ryan

We’ve had 2 units here for a few months now and the customer service has been great! Miss Debbie is awesome! She’s helped us out a few times. Always pleasant to work with her.

Larry Henry

This is the worst storage unit place ever! They rip you off by cutting the lock no matter how many times you tell them that you live 2 hours away! They charge you every time for a lock! Everyone that works there is rude! 😡 And the unit leaked! Irent is due on the 1st and I called them to tell them I would be there to clean out the unit and make sure I swept and no trash left behind, mind you I asked for a deposit back and they said I didn't get one back! So I showed up on the third, ( thinking they would prorate the two days) NO THEY MADE PAY FOR A WHOLE ANOTHER MONTH! $117.00- they socked the late fee on there too! I would say for NO ONE PUT THEIR STUFF IN THIS LOCATION! THEY WILL DRAIN YOU OF THE MONEY! THEY RAISE THE RENT ON THE UNITS ALL THE TIME! STAY AWAY! I HAD THAT UNIT WITH THEM FOR ABOUT 2 YEARS! Over all I wouldn't have gave them 1 star! I will be calling you the corporate and report this location and the experience I have with them!!!! Oh, and when I went to turn in the lock and see if they were gonna inspect the unit, the manage didn't want to get out of her car to help me, it was more important for her to feed her face! Just a very bad place to store you stuff. They need to fire everyone and start all over! They seem to not want to help people to much cause they are all to big to get up and down! 👎👎👎👎👎👎👎👎👎👎👎👎👎

Katina Neal

My unit was burglarized back in March of 2025. They never even told me just let me continue to pay $440 a month plus late fees up until January of 2026.Amy the property manager was rude and nonchalant. The other person Debbie was also rude and nonchalant. When I reported the burglary they knew about it and never told me. Your belongings are jot safe here!!!! Not only that they're still trying to charge me for January of 2026. Do not recommend!!