Extra Space Storage - 1588 - Bridgeport - Commerce Dr

Du-Vaughn Gayle

I had a great experience with this storage facility. The property is very clean, well maintained. What really stood out to me was the customer service. Janet was professional, helpful, friendly and took the time to answer all my questions. No over selling just made sure your needs are met for good value

Drummer Seth

Amazing facility. So clean and Janet was amazing. The staff is so friendly and knowledgeable and the building and units are so clean, that I wound up renting a unit here. I am a satisfied customer.

Kadiane Jones

Janet was amazing, she made sure my move in process was smooth. Gave me multiple options for my short stay & was overall pleasant. I’d recommend HER (at any location she’s at) to anyone. I even did to a few months, it’s refreshing these days to seem someone enthused about their jobs. Thank you Miss Janet!

Bobby Perez

HORRIBLE! I’m surprised to see that they have a 4.9 review WELL let this be the first REAL POST REVIEW … my unit was broken into in this last October Monday the 6th they reported with a phone generic call saying that it’s a urgent matter MIND YOU THATS THE SAME VOICE MESSAGE THAT THEY LEAVE YOU WHEN YOU RENT IS DUE …no sense of urgency. Mind you I went into the office that same day Monday immediately after the receiving the voicemail because I paid my rent for the unit on the 1st I couldn’t imagine what they would want from me and I walked into this scene Janet was very condescending, standoff ish and non chalant about the whole ordeal I expressed my frustration almost in tear, sneakers were stolen my fathers old vintage vinyl records clothes my grandmothers old jewelry a lot of other resale items. All Janet responded with was “I know this is an unfortunate situation there’s not much I can do” UNFORTUNATE?!! She just handed me a card with the insurance claim number. She didn’t let me see video tape footage. I asked multiple questions that she couldn’t answer “ how did they get in?” “Do you not check or survey the building before leaving?” “Why didn’t you send out a mass email to the other tenets that people stuff are being broken into? NONE OF MY QUESTIONS WERE ANSWERED !! Here’s the best part ! I called a cop while there going through my damaged items and the cop said she was at this location a week ago for 2 other break in reports !! WHY THE HELL AS A COMPANY ARE YOU NOT LETTING THE PEOPLE WHO PAY YOU KNOW THAT THEY SHOULD BE AWARE OF BREAK INS?! A email something !! But every month they raise their prices randomly, every month they call you if they don’t get their money on the first and try and lock you out your unit It’s going on 3 months and I’m still trying to get my insurance claim there’s nobody at extra space that has answers the police department hasn’t reached out to me nothing !! This place only has 5 stars reviews because they hide their issues and don’t communicate HOW THE HELL DO YOU ALLOW SOMEONE TO CUT A HOLE IN TOP OF THE UNIT AND SAY THEY DO NOT HAVE CAMERAS IN THE HALLWAYS FOR PRIVACY REASONS … Now at this moment I’m seeking legal action because I’m still sitting in limbo with no new information …. PLEASE BEWARE!!

Kristy Ferrigno

Janet was helpful over the phone explaining all my options and answered several of my questions. She was patient. I also saw her upon my first visit. She brought us right to the unit and showed us how to access the garage and unit. Super helpful. Unit was clean upon check in.