Public Storage - Pasadena - 511 S Fair Oaks Ave

Maria Isaza

Jose was very helpful. I was able to see two units to make sure it was the right size and the access I wanted. He walked me through the whole process of entry, app and payments with ease. He also helped me purchase the right box for storing a tv. Very happy I ended at this location. Thank you.

Stephanie Bernabel

I had an extremely disappointing experience with Public Storage at the Fair Oaks location in Pasadena. As a new customer, I was denied access to my unit simply because my ID reflected my married name while the agreement listed my prior name. This is a common, legally verifiable situation, yet the staff refused to work with me to resolve it. I escalated the issue to the manager, Alfred, who showed absolutely no empathy or professionalism. There was no apology, no attempt to problem-solve, and no willingness to review legal documentation for my name change. What made this even more frustrating was the lack of follow-through. I was told someone would call me back — that never happened. I continued to follow up myself and was later told a district manager would be contacting me. That call also never came. The entire experience felt dismissive, rigid, and lacking in basic customer care. A simple request for documentation could have resolved everything, but instead I was met with indifference and zero accountability. Very disappointing.

Emerald Wang

They will scam you for your money and send you to collections!!! I wish knew about this before this messy management created unnecessary distress in my life. I originally booked and paid for a storage unit online in September but realized it was too small and was transferred to a different unit right away. I never used the first unit, and I was told I’d get a refund for it. That refund never came. After waiting over 15 business days and calling multiple times with no results, I finally disputed the charge with my credit card company and got the money back that way. Months later, even though I paid in full and closed out my account properly, I was shocked to receive a call from a collection agency claiming I still owed money for the unit I never used. When I contacted the property manager, they admitted that the refund had been cancelled — meaning I never actually received any refund from Public Storage. Yet, I’m now being pursued for payment that I don’t owe. This has been an incredibly frustrating and stressful experience. Poor communication, broken promises, and no accountability. I paid on time for the unit I actually used and should not be penalized for an internal billing mistake. I strongly urge others to double-check their billing and account records if renting here.

jamie s

Jose was great very helpful it looked like he was about to go on break but he dropped everything to assist me and didn’t rush me at all ! I appreciate him and I will be renting once I get my keys!

Ervin Galvan

Jennifer was great. Excellent customer service. She upgraded a unit for me and toured me around the facility. Highly recommend