FreeUp Storage Phenix City

Shenita Goodwin

Free up storage Always have a vey nice and clean smell and she always give me candy!!!!! I’m Not Sure of her name she have told me several times but it’s the young Blk Lady 02/13/2026

Missy

WARNING ABOUT FREEUP STORAGE (Phenix City, AL) Especially military families and anyone new to the area. I’m posting this because I truly wish someone had warned us. This storage place has gone completely downhill ever since the new management took over, and what’s happening feels predatory, especially to military families who rely on honesty during moves, deployments, and transitions. When we first rented our unit, it was nothing like this. The older management cared. The prices were fair. The building was actually climate controlled and secure. Everything changed overnight. Since the new management stepped in, they’ve been raising rents by $80+ at a time, multiple times… with absolutely no improvements, actually things have gotten worse. Here’s what the “new management” brought: ❌ Broken doors left wide open for anyone to access 16 hours a day for months ❌ Animals and insects getting inside ❌ Extreme heat for months in a building advertised as “climate controlled,” with absolutely no responsibility taken for the damage that heat can cause ❌ Zero security ❌ No accountability ❌ No communication ❌ No professionalism ❌ And after speaking to multiple other customers, reports of rodent activity and signs of infestation inside the building which are completely unacceptable for a place we’re paying this much to store our belongings. They’ve suddenly gotten a wave of positive reviews, but those do not match the reality that long term renters are living with, broken doors, heat, insects, animals, and nonstop rate hikes. Yet somehow, they keep raising the price again and again. And the part that hurts the most? They absolutely prey on military families. They know military families: – are moving – are deploying – are out of state – don’t have time to fight – don’t have the ability to come empty a unit – often have no choice but to stay They take full advantage of that. And the contract? It’s one of the most trapping, one sided documents I’ve ever seen. ⚠️ They can raise your rent ANY amount, ANY time, with NO cap ⚠️ They take ZERO responsibility for damage even when it’s their negligence ⚠️ They take no responsibility for months of heat and failed climate control, even though that’s part of what you pay for ⚠️ They can lock you out after just a few days ⚠️ They can auction your stuff quickly ⚠️ You can’t take them to court (forced arbitration) ⚠️ You lose every protection they lose none ⚠️ They built the contract to protect THEM, not you So while the building was basically unsecured, overheated, and wide open to bugs and animals… they were still hiking my rate like nothing was wrong. I’m sharing this because this transition to new management has turned what used to be a decent storage facility into a predatory business model, and I don’t want another military family or local resident getting blindsided. If you’re considering renting here, PLEASE read every inch of the contract. The recent reviews don’t reflect how often the doors are broken, the ongoing heat issues, the pests, or the nonstop rate hikes that long term renters have dealt with. I truly wouldn’t wish this mess on anyone.

ISH CARTER

Candace is very professional and courteous. Candace made my move in easy and comfortable. She answered all my questions and made me feel comfortable. I’m glad I decided to store my belongings here at Free-Up Storage. I feel at ease that my furniture and goods will be safe. If I could give Candace a 1000 star I would being that 5 is the highest.

Kandance Grant

This is my first time renting a storage unit. The Climate control unit was clean and provided rodent repellents, that I recommend spreading after you move in your items. The associates are super friendly. I would highly recommend this storage unit. It’s convenient, clean, and the best customer service I have ever encountered. Candice will assist you with any need, want or question you may have. She went the extra mile just to make sure everything was good with my rental unit whenever I saw her. I have rented from Feb 2024 to Feb 2025. Nothing but good vibes!! If I ever need a storage I would definitely come back. . The cost is a bit high but I understand for quality.

vincent howard

I recently moved to the area and was looking for climate control storage that is clean, had a professional staff, and secure storage. FREEUPSTORAGE@Phenix City, is THAT place. I feel good about my choice in selecting this property for my storage requirements. I highly recommend this facility if you need storage.. Prices are good too!! —V. Howard(Semper Fi)—